Network Operations Center (NOC) Services

24×7 Proactive IT Infrastructure Monitoring & Management

Our Network Operations Center (NOC) Services ensure uninterrupted availability, performance and security of your IT infrastructure. We provide round-the-clock monitoring, incident management and proactive resolution to help organizations reduce downtime, improve efficiency and focus on core business objectives.

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Why NOC Services?

Modern IT environments are complex, distributed and business-critical. Any disruption can lead to financial loss and reputational damage. Our NOC services act as a single command center to monitor, manage and optimize your IT infrastructure—on-premises, cloud, or hybrid.

Our NOC Service Offerings

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24×7 Infrastructure Monitoring

  • Continuous monitoring of servers, networks, applications, databases and cloud platforms
  • Real-time alerts for performance degradation and outages
  • Proactive issue detection before business impact

24×7 Infrastructure Monitoring

  • Continuous monitoring of servers, networks, applications, databases and cloud platforms
  • Real-time alerts for performance degradation and outages
  • Proactive issue detection before business impact
Network Monitoring & Management

Network Monitoring & Management

  • LAN, WAN, SD-WAN, Wi-Fi, firewall, router and switch monitoring
  • Bandwidth utilization and traffic analysis
  • Configuration backup and change tracking

Network Monitoring & Management

  • LAN, WAN, SD-WAN, Wi-Fi, firewall, router and switch monitoring
  • Bandwidth utilization and traffic analysis
  • Configuration backup and change tracking
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Server & System Monitoring

  • Physical and virtual server monitoring (CPU, memory, disk, services)
  • OS-level health checks (Windows/Linux)
  • Capacity and performance optimization

Server & System Monitoring

  • Physical and virtual server monitoring (CPU, memory, disk, services)
  • OS-level health checks (Windows/Linux)
  • Capacity and performance optimization
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Cloud & Hybrid Infrastructure Monitoring

  • Monitoring of AWS, Azure, Google Cloud and private cloud environments
  • Availability, performance and resource utilization tracking
  • Hybrid infrastructure visibility from a single dashboard

Cloud & Hybrid Infrastructure Monitoring

  • Monitoring of AWS, Azure, Google Cloud and private cloud environments
  • Availability, performance and resource utilization tracking
  • Hybrid infrastructure visibility from a single dashboard
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Incident Management & Escalation

  • Automated incident ticket creation and tracking
  • Defined escalation matrix and SLA-based response
  • Root cause analysis (RCA) and incident reports

Incident Management & Escalation

  • Automated incident ticket creation and tracking
  • Defined escalation matrix and SLA-based response
  • Root cause analysis (RCA) and incident reports
Patch-Management-&-Routine-Maintenance

Patch Management & Routine Maintenance

  • OS and application patch monitoring
  • Scheduled maintenance coordination
  • Compliance-aligned update management

Patch Management & Routine Maintenance

  • OS and application patch monitoring
  • Scheduled maintenance coordination
  • Compliance-aligned update management
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Performance & Availability Reporting

  • Daily, weekly and monthly health reports
  • SLA compliance and uptime reporting
  • Trend analysis and capacity planning insights

Performance & Availability Reporting

  • Daily, weekly and monthly health reports
  • SLA compliance and uptime reporting
  • Trend analysis and capacity planning insights
 Vendor & ISP Coordination

Vendor & ISP Coordination

  • Liaison with OEMs, ISPs and service providers
  • Faster resolution through coordinated troubleshooting
  • Reduced operational overhead for customers

Vendor & ISP Coordination

  • Liaison with OEMs, ISPs, and service providers
  • Faster resolution through coordinated troubleshooting
  • Reduced operational overhead for customers

NOC-as-a-Service (NOCaaS)

Our NOC-as-a-Service model allows organizations to leverage enterprise-grade monitoring without the cost of building and managing an in-house NOC.

Benefits:

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Key Benefits of Our NOC Services

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Tools & Technologies

We work with industry-leading monitoring and IT operations tools including:

Why Choose Us?

Delivering reliable technology solutions for global enterprises since 1986.

General Technologies. BSEL Tech Park, 7th Floor, "C" Wing, Opp. Vashi Station, Sector 30A, Vashi,Navi Mumbai - 400705

connect@generaltechnologies.co.in

022 6794 9900

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